Is Your Fleet Protected From Fuel Card Fraud?

Introduction

Fuel card fraud is a silent problem. It doesn’t make noise. It doesn’t trigger alarms. It just drains money in small, unnoticed increments until one day you realise your costs are spiralling.

Skimming, cloning, and unauthorised top-ups are on the rise. And if your provider takes hours to act, you’re already too late.

Fleetnetix customers get access to Shell Fleet Hub and Shell’s 24/7 fraud prevention infrastructure; giving you the speed, control, and visibility needed to stop fraud before it hits your bottom line.

What Fuel Card Fraud Actually Looks Like

Fraud isn’t always dramatic. Sometimes it’s subtle:

• A few extra litres on each fill-up
• Cards used hundreds of miles from the registered vehicle
• Weekend use when no drivers are scheduled
• Repeat top-ups for the same vehicle within a short timeframe
• Non-company vehicles being fuelled using business cards

The costs stack up quickly. But the biggest issue? Most providers don’t spot this - and won’t act fast even if you do.

Why Shell Fleet Hub Makes the Difference

With Shell Fleet Hub, you don’t need to wait for a monthly report or chase down your account rep.

You get:

• Live transaction data as it happens
• Custom alerts for fill-up size, frequency, and location anomalies
• Card blocking tools that let you act instantly
• No extra charge to access the fraud protection features
• A clean, modern interface designed for busy fleet managers - not IT departments.

One login. One dashboard. One place to stay on top of risk.

Shell Fleet Hub is a control panel for your fuel card operation. And through Fleetnetix, you get full access plus a real human team to back you up.

Customer Story: Fast Action, Big Savings

A mid-sized construction firm noticed an out-of-hours transaction on a Friday evening. Shell’s fraud detection system flagged the transaction instantly, and an alert hit their operations lead’s inbox.

They logged into Shell Fleet Hub, saw the transaction in real time, and blocked the card themselves in seconds; no waiting, no paperwork.

The following business day, their Fleetnetix account manager confirmed the incident, issued a replacement card, and helped review recent activity to ensure nothing else had slipped through.

No delays. No losses. Just the right tools at the right time, with the right support when it counted.

They estimate this single feature has saved them over £4,000 this year alone.

Most Providers Can't Match This

Some providers still rely on PDF statements or delayed CSV exports. Others charge extra for basic fraud protection. Worse, some require you to call a helpline and wait in a queue to block a card - while the misuse continues.

Shell Fleet Hub, combined with Fleetnetix service, flips that model on its head. You’re in control. You act fast. And we’re here if you need backup.

How Fleetnetix Helps You Stay Ahead

As a licensed Shell fuel card partner, Fleetnetix doesn’t just sell you the tools — we make sure you use them well.

With us, you get:

• Shell Fleet Hub fully activated with all fraud protection features
• Proactive monitoring from Shell’s fraud prevention team
• Live support from your named Fleetnetix account manager
• No hidden fees for fraud alerts, card reissues, or urgent requests.

You’re never alone when something goes wrong.

Final Thought

Fuel card fraud is quiet - until it isn’t. And by then, the damage is done.

With Shell Fleet Hub and Fleetnetix, you don’t just reduce your risk - you gain full control, instant insight, and fast recovery when it matters most.

Ready to find out how protected your fleet really is?

Book a free fraud risk review today.